Frequently asked questions
Shipping & delivery
Where do you ship?
We ship to addresses in the contiguous United States: the 48 contiguous states and Washington, D.C. We don't ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO addresses or outside the United States.
How much does shipping cost?
Shipping is $7.99 on orders under $79 and free on orders of $79 or more, based on the product subtotal. You'll see the shipping cost at checkout before you pay.
How long does delivery take?
Orders are usually delivered within 5–7 business days from the day you place them. These are estimated delivery times.
Will I get a tracking number?
When a tracking number is available, we email it to you. If your order ships in more than one package, you may receive more than one tracking number.
Do you charge sales tax?
Sales tax, where it applies, is calculated at checkout before you pay.
Returns, damage & cancellations
Can I return a product?
Yes, within 30 days of delivery, as long as the item is unopened, unused and still has its seal and box intact. Email support@dual-scent.com with your order number and we'll send you instructions. Return shipping is on you and original shipping isn't refundable; the item is refunded to your original payment method once we receive and inspect it. We can't accept opened or used items, and we don't offer exchanges. See our returns policy.
What if my order arrives damaged, wrong or incomplete?
Email support@dual-scent.com within 7 days of delivery with your order number and photos of the item and the packaging. We'll review it and resolve it once it's verified, at no shipping cost to you.
Can I cancel my order?
Email support@dual-scent.com as soon as possible with your order number. We can only cancel an order before it has been prepared for shipping; after that, you can return it unopened within 30 days.
Why does my box look different from the photo?
Manufacturers update their packaging from time to time, and packaging can change between batches. Small differences from the product photos can happen.
Our products
Where do your products come from?
We sell brand-name fragrances and beauty products sourced through our wholesale supply chain. Before a product goes live, we check its exact presentation, availability and price.
How do I read a product page?
Brand, concentration and size appear right under the product name, for example Eau de Parfum · 3.4 oz. On products with verified fragrance data, a "Before you buy" section shows who the fragrance is likely for and who should probably skip it, based on its main accords or scent family. If a product doesn't have enough verified data yet, we leave that section out instead of guessing.
Do you describe how a fragrance smells or how long it lasts?
No. We can't smell a fragrance through a screen, and neither can you. We show verified data such as scent family and main accords, and we don't describe how a fragrance smells on skin or how long it lasts as if we had tested it ourselves.
Do you use crossed-out "was" prices?
No. Each product has one price, and we don't show crossed-out "was" prices.
Contact
How do I contact you?
Email support@dual-scent.com, including your order number if you have one. You can also write to us with questions before you buy. We reply in English or Spanish.